Contact & Appointments

How to make an appointment. How to leave us a message.


Schedule a medical consultation or follow-up  :


Appointments can be booked at any time for patients treated at the Soultzmatt medical practice by calling the voice server at 03.89.47.67.94 - dial 1, or on this website after creating your account.


You can also make an appointment with the practice's secretariat * from 8.15am to 12.30pm, Monday to Friday, on 03.89.47.67.94.


Certain time slots are only available with the doctor's agreement (visits, long consultations, emergencies, etc.).


Please note:   Patients who are not registered with the practice cannot make their own appointments. They should not create an account, but call the secretary's office. 




Book an Emergency Appointment - Teleconsultation :


For same-day emergency consultations, teleconsultations or messages, please contact the Doctor's Message Service ** during their working hours  or the secretary * .



Notification policy


  • After making an appointment (by the secretary or yourself), you will receive immediate confirmation, as soon as the reservation is made.
  • Reminder the day before for all bookings made up to D-3
  • A distant reminder (one only) allows you to reorganize:
  • - if booking > 1 month: 1 week before
    - if booking > 4 months: 2 weeks before
    - if booking > 8 months: 3 weeks before
  • Connection link 10min before teleconsultations



* You can contact the secretariat during the opening hours of the secretariat from 8:15 a.m. to 12:30 p.m., telephone 03 89 47 67 94. You will be answered by a voice server who will direct you to the secretariat..


-> Option 1 "make an appointment", if the secretariat is busy, you will be transferred to the voice server appointments (for patients followed in the office).

-> Option 2 "Need to contact us", if the secretary is busy, you will be transferred to the doctors' messaging system (accessible during the doctors' working hours).




** You can leave a message to the doctors using the contact form (on the website - on each doctor's page) or using the voice server phone - option 2.  Please note that the messaging services are available only during the doctors' working hours. (then choose 1 if the secretariat is open)


Please note that the messaging services are available only during the doctors' working hours. (Dr Gontran timetables - Dr Gerber timetables)




Mis à jour le 25 Nov. 2024